Shipping and Returns information

Location Delivery charge Approximate transit time
Standard items only
United Kingdom (UK) Mainland £7.50 1–4 days
United Kingdom (Highland & Islands) £10.00 1–4 days
Local Pick Up
Needs to be arranged
Free Our Factory shop is open 10am–3pm Monday to Thursday and 10am–2pm Friday. Get directions ›
When your order is ready you will be contacted to arrange collection.
Republic of Ireland £15.00 7–14 days
     
Åland Islands £25.00 7–14 days
Afghanistan £50.00 7–14 days
Albania £25.00 7–14 days
Algeria £40.00 7–14 days
American Samoa £55.00 7–14 days
Andorra £25.00 7–14 days
Angola £40.00 7–14 days
Anguilla £40.00 1–2 days
Antarctica £40.00 7–14 days
Antigua and Barbuda £40.00 1–2 days
Argentina £60.00 7–14 days
Armenia £50.00 7–14 days
Aruba £40.00 1–2 days
Australia £55.00 7–14 days
Austria £25.00 7–14 days
Azerbaijan £50.00 7–14 days
Bahamas £40.00 1–2 days
Bahrain £50.00 7–14 days
Bangladesh £50.00 7–14 days
Barbados £40.00 1–2 days
Belarus £25.00 7–14 days
Belau £55.00 7–14 days
Belgium £25.00 7–14 days
Belize £40.00 1–2 days
Benin £40.00 7–14 days
Bermuda £40.00 1–2 days
Bhutan £50.00 7–14 days
Bolivia £60.00 7–14 days
Bonaire, Saint Eustatius and Saba £40.00 1–2 days
Bosnia and Herzegovina £25.00 7–14 days
Botswana £40.00 7–14 days
Bouvet Island £25.00 7–14 days
Brazil £60.00 7–14 days
British Indian Ocean Territory £50.00 7–14 days
Brunei £50.00 7–14 days
Bulgaria £25.00 7–14 days
Burkina Faso £40.00 7–14 days
Burundi £40.00 7–14 days
Cambodia £50.00 7–14 days
Cameroon £40.00 7–14 days
Canada £40.00 1–2 days
Canary Islands £40.00 7–14 days
Cape Verde £40.00 7–14 days
Cayman Islands £40.00 1–2 days
Central African Republic £40.00 7–14 days
Chad £40.00 7–14 days
Chile £60.00 7–14 days
China £50.00 7–14 days
Christmas Island £50.00 7–14 days
Cocos (Keeling) Islands £50.00 7–14 days
Colombia £60.00 7–14 days
Comoros £40.00 7–14 days
Congo (Brazzaville) £40.00 7–14 days
Congo (Kinshasa) £40.00 7–14 days
Cook Islands £55.00 7–14 days
Costa Rica £40.00 1–2 days
Croatia £25.00 7–14 days
Cuba £40.00 1–2 days
Curaçao £40.00 1–2 days
Cyprus £50.00 7–14 days
Czech Republic £25.00 7–14 days
Denmark £25.00 7–14 days
Djibouti £40.00 7–14 days
Dominica £40.00 1–2 days
Dominican Republic £40.00 1–2 days
Ecuador £60.00 7–14 days
Egypt £40.00 7–14 days
El Salvador £40.00 1–2 days
Equatorial Guinea £40.00 7–14 days
Eritrea £40.00 7–14 days
Estonia £25.00 7–14 days
Ethiopia £40.00 7–14 days
Falkland Islands £60.00 7–14 days
Faroe Islands £25.00 7–14 days
Fiji £55.00 7–14 days
Finland £25.00 7–14 days
France £25.00 7–14 days
French Guiana £60.00 7–14 days
French Polynesia £55.00 7–14 days
French Southern Territories £40.00 7–14 days
Gabon £40.00 7–14 days
Gambia £40.00 7–14 days
Georgia £50.00 7–14 days
Germany £25.00 7–14 days
Ghana £40.00 7–14 days
Gibraltar £25.00 7–14 days
Greece £25.00 7–14 days
Greenland £40.00 1–2 days
Grenada £40.00 1–2 days
Guadeloupe £40.00 1–2 days
Guam £55.00 7–14 days
Guatemala £40.00 1–2 days
Guernsey £25.00 7–14 days
Guinea £40.00 7–14 days
Guinea–Bissau £40.00 7–14 days
Guyana £60.00 7–14 days
Haiti £40.00 1–2 days
Heard Island and McDonald Islands £55.00 7–14 days
Honduras £40.00 1–2 days
Hong Kong £50.00 7–14 days
Hungary £25.00 7–14 days
Iceland £25.00 7–14 days
India £50.00 7–14 days
Indonesia £50.00 7–14 days
Iran £50.00 7–14 days
Iraq £50.00 7–14 days
Isle of Man £25.00 7–14 days
Israel £50.00 7–14 days
Italy £25.00 7–14 days
Ivory Coast £40.00 7–14 days
Jamaica £40.00 1–2 days
Japan £50.00 7–14 days
Jersey £40.00 1–2 days
Jordan £50.00 7–14 days
Kazakhstan £50.00 7–14 days
Kenya £40.00 7–14 days
Kiribati £55.00 7–14 days
Kuwait £50.00 7–14 days
Kyrgyzstan £50.00 7–14 days
Laos £50.00 7–14 days
Latvia £25.00 7–14 days
Lebanon £50.00 7–14 days
Lesotho £40.00 7–14 days
Liberia £40.00 7–14 days
Libya £40.00 7–14 days
Liechtenstein £25.00 7–14 days
Lithuania £25.00 7–14 days
Luxembourg £25.00 7–14 days
Macao S.A.R., China £50.00 7–14 days
Madagascar £40.00 7–14 days
Malawi £40.00 7–14 days
Malaysia £50.00 7–14 days
Maldives £50.00 7–14 days
Mali £40.00 7–14 days
Malta £25.00 7–14 days
Marshall Islands £55.00 7–14 days
Martinique £40.00 1–2 days
Mauritania £40.00 7–14 days
Mauritius £40.00 7–14 days
Mayotte £40.00 7–14 days
Mexico £40.00 1–2 days
Micronesia £55.00 7–14 days
Moldova £25.00 7–14 days
Monaco £25.00 7–14 days
Mongolia £50.00 7–14 days
Montenegro £25.00 7–14 days
Montserrat £40.00 1–2 days
Morocco £40.00 7–14 days
Mozambique £40.00 7–14 days
Myanmar £50.00 7–14 days
Namibia £40.00 7–14 days
Nauru £55.00 7–14 days
Nepal £50.00 7–14 days
Netherlands £25.00 7–14 days
New Caledonia £55.00 7–14 days
New Zealand £55.00 7–14 days
Nicaragua £40.00 1–2 days
Niger £40.00 7–14 days
Nigeria £40.00 7–14 days
Niue £55.00 7–14 days
Northern Ireland £25.00 7–14 days
Norfolk Island £55.00 7–14 days
North Korea £50.00 7–14 days
North Macedonia £55.00 7–14 days
Northern Mariana Islands £55.00 7–14 days
Norway £25.00 7–14 days
Oman £50.00 7–14 days
Pakistan £50.00 7–14 days
Palestinian Territory £50.00 7–14 days
Panama £40.00 1–2 days
Papua New Guinea £55.00 7–14 days
Paraguay £60.00 7–14 days
Peru £60.00 7–14 days
Philippines £50.00 7–14 days
Pitcairn £55.00 7–14 days
Poland £25.00 7–14 days
Portugal £25.00 7–14 days
Puerto Rico £40.00 1–2 days
Qatar £50.00 7–14 days
Reunion £40.00 7–14 days
Romania £25.00 7–14 days
Russia N/A Sorry, we are unable to deliver to this location at this time
Rwanda £40.00 7–14 days
São Tomé and Príncipe £40.00 7–14 days
Saint Barthélemy £40.00 1–2 days
Saint Helena £40.00 7–14 days
Saint Kitts and Nevis £40.00 1–2 days
Saint Lucia £40.00 1–2 days
Saint Martin (Dutch part) £40.00 1–2 days
Saint Martin (French part) £40.00 1–2 days
Saint Pierre and Miquelon £40.00 1–2 days
Saint Vincent and the Grenadines £40.00 1–2 days
Samoa £55.00 7–14 days
San Marino £25.00 7–14 days
Saudi Arabia £50.00 7–14 days
Senegal £40.00 7–14 days
Serbia £25.00 7–14 days
Seychelles £40.00 7–14 days
Sierra Leone £40.00 7–14 days
Singapore £50.00 7–14 days
Slovakia £25.00 7–14 days
Slovenia £25.00 7–14 days
Solomon Islands £55.00 7–14 days
Somalia £40.00 7–14 days
South Africa £40.00 7–14 days
South Georgia/Sandwich Islands £60.00 7–14 days
South Korea £50.00 7–14 days
South Sudan £40.00 7–14 days
Spain £25.00 7–14 days
Sri Lanka £50.00 7–14 days
Sudan £40.00 7–14 days
Suriname £60.00 7–14 days
Svalbard and Jan Mayen £25.00 7–14 days
Swaziland £40.00 7–14 days
Sweden £25.00 7–14 days
Switzerland £25.00 7–14 days
Syria £50.00 7–14 days
Taiwan £50.00 7–14 days
Tajikistan £50.00 7–14 days
Tanzania £40.00 7–14 days
Thailand £50.00 7–14 days
Timor–Leste £55.00 7–14 days
Togo £40.00 7–14 days
Tokelau £55.00 7–14 days
Tonga £55.00 7–14 days
Trinidad and Tobago £40.00 1–2 days
Tunisia £40.00 7–14 days
Turkey £50.00 7–14 days
Turkmenistan £50.00 7–14 days
Turks and Caicos Islands £40.00 1–2 days
Tuvalu £55.00 7–14 days
Uganda £40.00 7–14 days
Ukraine £25.00 7–14 days
United Arab Emirates £50.00 7–14 days
United States (US) £40.00 1–2 days
United States (US) Minor Outlying Islands £40.00 1–2 days
Uruguay £60.00 7–14 days
Uzbekistan £50.00 7–14 days
Vanuatu £55.00 7–14 days
Vatican £40.00 1–4 days
Venezuela £60.00 7–14 days
Vietnam £50.00 7–14 days
Virgin Islands (British) £40.00 1–2 days
Virgin Islands (US) £40.00 1–2 days
Wallis and Futuna £55.00 7–14 days
Western Sahara £40.00 7–14 days
Yemen £50.00 7–14 days
Zambia £40.00 7–14 days
Zimbabwe £40.00 7–14 days

Delivery & Returns

Delivery times

Unless you are having an item decorated we normally dispatch within 2–4 working days.

If you would like more information about delivery for an order already placed, please get in touch with us. You can do this via contact@glencairn.co.uk or our Enquiries page. If you have any questions at all please let us know and we’ll be very happy to help.

Sometimes unavoidable factors can delay a parcel (bad weather or postal strikes, for example). We do ask for your patience if this does happen – you can be assured that we will do our best to resolve any issues. Once your order is on its way, we will provide you with a tracking reference so you can monitor your parcel’s progress.

Delivery and promotions

If you take advantage of a promotional discount code, the reduction is usually applied only to the price of the product you’ve chosen, not the delivery cost.

UK delivery of standard items

Most standard orders are delivered within the UK within 1–2 working days via DPD. If you have asked for a bespoke engraving service, this will normally be dispatched within 10 working days, provided approval has been achieved for the service.

If you need something quickly, please let us know in the note section when placing the order and we will aim to dispatch it quicker where possible.

International delivery

International delivery is available, if your destination has not been listed a quote will be required. Please contact us at contact@glencairn.co.uk or call our factory: +44 (0)1355  279 717.

Delivery costs are worked out according to the product’s size and weight and the shipping destination.

International delivery zones

Western European

Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, and Spain.

Rest of Europe

Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.

Please allow 2–10 working days from dispatch.

USA and Canada

Please allow 3–5 working days from dispatch.

Rest of the World

Please allow 10 working days from dispatch.

If you want to check timing or costs of delivery, please contact us and we’ll be happy to help.

Custom & Duties

For all deliveries travelling to countries out with the EU, UK VAT will not be charged. However, the order will be subject to local sales taxes and duties upon arrival in your chosen country which are levied at the time the package clears customs. We are not responsible for additional charges. These are solely the responsibility of the recipient. As customs policies vary widely from country to country, Glencairn Crystal Studio Ltd. has no control over these charges so it is your responsibility to contact your local customs office for further information.

If your order is being held by your local customs office you will be able to determine this from the information viewable through the tracking process.

 

Please check with your local customs website.https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

Payment, Pricing & Promotions

The following terms and conditions apply to all transactions on the Glencairn Crystal web site. All prices shown are pounds’ sterling and include UK VAT. The actual cost to you will be the £ Sterling charge to your credit / debit card converted to your local currency by your card provider on the day that your account is charged. We reserve the right to change any advertised price before you place an order. Payment can be made by any major credit, debit card or via PayPal. Payment will be debited from your account before the despatch of your order. For your protection, all credit card transactions are routed through our secure payments provider. The purchaser is liable for any import duties or local taxes that may apply.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. No contract for the sale of any product will subsist between you and Glencairn Crystal Studio until Glencairn Crystal Studio dispatches the product(s) ordered.

Returns & Replacements

If any product arrives damaged, we will require an image of the goods before we can issue replacements. If there was an error on our part in dispatching your order, or the goods were faulty, your refund will be inclusive of delivery charges. Any errors related to artwork that has been approved will not be refundable. 

We will only be able to refund or replace orders placed directly through Glencairn Crystal Studio Ltd or www.glencairn.co.uk, anything purchased out with falls under the responsibility of the retailer/reseller.

Cut Crystal is a handmade and hand cut each glass is individually crafted and as with all handmade pieces, they will vary slightly from piece to piece. No two can ever be identical and may reveal slight variations. Even by hand, all items are produced within tight tolerances and to the highest industry standards to provide an exceptional experience in crystal appreciation.

Acceptable Examples of Imperfections:

• Tiny air bubbles can become trapped during the glass gathering and are revealed during the blowing process
• Hand tool marks
• Crystal pattern and colour irregularities
• Slightly asymmetrical form or variation in glass distribution

These small variations are the result of traditional, skilled hand craftsmanship, incomparable to mass automatic production.

Only in extreme cases will we be able to refund these items. If you have any questions regarding returns please contact us here, call us on +44 (0)1355 279 717 or contact@glencairn.co.uk

Glencairn Crystal Returns
1-11 Langlands Avenue
Kelvin South Business Park
East Kilbride
SCOTLAND
G75 0YG