Frequently Asked Questions

What countries do you ship to?

You can find a list of the countries we ship to as well as the delivery charge on our Shipping and Returns information page.

Unfortunately, we are unable to ship to Russia; our couriers have suspended foreign shipments to individual customers due to stricter custom procedures.
 

Can I get my order engraved?

Yes, our In-house engraving team can personalise your order. However, only glassware with an engraving space can be engraved, therefore, full cut glassware cannot be engraved.
 

Why is the shipping cost so high?

Our shipping costs are set by the courier service we use; therefore, we do not have control over the price. This is a premium courier service which ensures our glasses are delivered safely and in a timely fashion.
 

Does the crystal contain lead?

Unless stated in the product description, our glassware is lead free.

Any decanters which do contain lead are all treated to prevent any effects of lead into the liquid and complies with all international safety limits and standards.
 

What are the benefits of a Glencairn Glass?

The Glencairn Glass was created to enhance the whisky drinking experience. Developed with the whisky industry for the whisky industry, it is recognised for its contribution to the whisk(e)y enjoyment around the world.

To find out why check out our dedicated site for The Glencairn Glass.
 

Will we see a return of the Black Glencairn Glass?

At the moment, there are no plans to add the black Glencairn Glass to our regular product line. However, Glencairn is always evolving and expect to see continuous exciting offerings in the future, especially this year as part of our 20th Birthday. Further information will be released on our social media channels.
 

Do you have any local distributors?

Our list of distributors and the country they operate in can be found here.

We will access any proposals for distributions on a case to case basis, please email contact@glencairn.co.uk.
 

What are the lead times for ordering glassware?

Unless you are having an item decorated, we normally dispatch within 2–4 working days.

If you have asked for a bespoke engraving service, this will normally be dispatched within 10 working days, provided approval has been received. If you need your order for a specific date please let us know in the Customer’s Notes box at the checkout, we will do our best to meet this date provided there is enough time for transit.

Our transit times vary, please refer to our Shipping and Returns information page.

Sometimes unavoidable factors can delay a parcel. We do ask for your patience if this does happen – you can be assured that we will do our best to resolve any issues. Once your order is on its way, we will provide you with a tracking reference so you can monitor your parcel’s progress.
 

My glass has bubbles in it, is that normal?

These imperfections are the result of producing your glassware by hand. Traditional, skilled hand craftsmanship, incomparable to mass automatic production. Each glass is individually crafted and as with all handmade pieces, they will vary slightly from piece to piece. No two can ever be identical and may reveal slight variations. Even by hand, all items are produced within tight tolerances and to the highest standards to provide an exceptional experience in crystal appreciation.

Examples of acceptable imperfections include:

  • Tiny air bubbles can be trapped during the glass gathering and are revealed during the blowing process
  • Hand tool marks
  • Crystal pattern and colour irregularities
  • Slightly asymmetrical form or variation in glass distribution

Only in extreme cases will we be able to offer a refund.
 

Is The Glencairn Glass Dishwasher Safe?

Many bars clean our glasses using a dishwasher, some prefer to hand wash as they feel it effects the sensory experience. Any etching on the glasses will fade over time, we would advise hand washing in this instance.
 

How do I know if my Glencairn Glass is authentic?

Every genuine Glencairn Glass has a ‘The Glencairn Glass’ stamp at the bottom. Due to updates in these stamps over the years, some stamps may have different fonts depending on when they went into circulation. If you are still unsure of the authenticity of your Glencairn Glass, message our social channels for assistance.
 

Can I return a Glencairn Glass I bought on Amazon or from another seller?

Unfortunately, we cannot offer a refund or replacement of a Glencairn Glass or any other product unless it was purchased directly from us. We advise that you contact the seller you purchased the glass from in this instance.
 


 
If your question hasn’t been answered above please get in touch with us, we will be happy to help. You can do this via contact@glencairn.co.uk or our Enquiries page.